Client Department (Media Planning)·London·
The Goodstuff Business Director is responsible for leading a team and driving excellence in strategy, planning and client management. They create the optimum conditions to achieve shared business, team and client goals and objectives through effective leadership. They are experts in invention led planning and drive towards our agency mission. They live the Goodstuff values and contribute towards ensuring we have happy people, happy clients and happy profitability. Reporting to Managing Partner, Client Services.
Management & leadership
Set the tone and pace for the team through effective, flexible situational leadership
Skilfully delegate and focus efforts on areas that will deliver most business impact
Motivate and galvanise a team towards shared objectives
Facilitate effective and productive team meetings, appraisals and 1:1s
Champion ‘Frequent Fearless Feedback’, creating opportunities for two-way feedback to be given
Set direct reports smart and motivating objectives to support development and progression
Manage resource needs and take lead role in recruitment
Inspire our agency mission by focusing the team on opportunities to create high profile, award worthy work
Direct strategic responses to brief, ensuring clarity of roles and responsibilities through the planning process
Focus team on invention and getting to good ideas
Have oversight of the flow of briefs, deliverables and overall output of team
Set clear goals linked to broader business objectives as part of the team and client strategy
Lead new business opportunities, managing the team, pitch process and deliverables
Play an inclusive and integrated role within the client department
Set the benchmark and coach Goodstuff’s gold-standard client servicing principles
Deliver the client roadmap by managing and reacting to challenge and change
Facilitate focused and productive client meetings with clear outcomes
Provide expertise and objective strategic advice
Make informed decisions when resolving client issues
Develop proactive ideas and initiatives
Manage client contracts, scope of work and PRF frameworks ensuring all contractual commitments are being delivered against
Lead from the front, role modelling Goodstuff values.
Inspire a culture of continuous learning and development to support growth and progression.
Seek inventive solutions to problems with a focus on doing the right thing.
Discover and develop a personal ‘And Some’
Deliver sustainable profitability across a portfolio of clients.
Manage client contracts, scope of work and PRF frameworks ensuring all contractual commitments are being delivered against.
Be agile with commercial planning as part of the delivery of the client strategy. Identity opportunities for Otherstuff growth linked to client business objective.
Ensure team time allocation is in line with commercial agreements set out within client contracts.
Responsible for timely and accurate client forecasting Accountable for frictionless financial process across the team
Experience operating at Business Director level across a multitude of disciplines
Exceptional omnichannel capabilities across online and offline media
Must have exceptional knowledge across brand and performance disciplines, with the ideal candidate having full funnel experience
Experience working on growth clients is beneficial, where a deep understanding (or ideally first hand experience of planning and
buying) is important
Ideal candidate would have experience in working on key flagship accounts alongside the ability to flex down and support teams in running smaller pieces of business
Excellent client servicing skills with the ability to build effective relationships and positively influence others to drive active advocacy with senior and day to day clients
Entrepreneurial flair to spot opportunities for clients & sell them in
An understanding of measurement and analytics to support planning decisions that meet client business goals
Exceptional leadership skills and ability to flex style
Experience in running and delivering pitches
Demonstrates high levels of emotional intelligence
Authentic, committed and resilient with the ability to work at pace & multi-task
Passionate about inventive ideas and drives forward the agency mission
Create a consistently positive personal impact
Is a clear and concise communicator who listens well
Demonstrates sound instincts and judgement in ‘doing the right thing’
Able to think around problems and get to inventive solutions
Made of different stuff
Goodstuffers are a group of individuals made of different stuff. Collectively we shine in support of our mission: to be the World’s most inventive media agency. Our invention is born out of divergent thinking in an inclusive environment which comes together to create something truly original and good. Truly Goodstuff.
To support this, we have an Equal Opportunities Policy; except we call ours the Do the Right Thing Policy. It’s simple. We believe in fairness. That means, first and foremost, we recruit on merit and ability. We treat each other, fairly, with dignity and respect – we give a shit. We create an inclusive environment in which everyone belongs. When we recruit, promote, train, or reward we do that on the basis of aptitude and ability. We help and encourage everyone at Goodstuff to realise their full potential.
Any form of discrimination or harassment, less favourable treatment, or victimisation based on age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation will not be tolerated.