In detail

The Head of Social is responsible for providing creative and strategic leadership within Made By Goodstuff, the social and content arm of Goodstuff. They should play a leading role in motivating and mentoring members of the Made By team to get to creative, strategically robust social-first solutions that delight our clients. As well as having a deep understanding of social, the Head of Social should be a creative leader with a strong desire to deliver award-worthy work and able to work collaboratively across the business towards shared agency outcomes. To provide strategic and creative counsel within the team and ultimately play a pivotal role in growing Made By and taking it to the next level.

Reporting to the Managing Director of Made by Goodstuff.

Responsibilities include:

Leadership:

• Build positive and collaborative relationships with Goodstuffers, both within the direct team and across the wider business
• Build productive relationships with external partners inc. suppliers & partner agencies
• Inspire, motivate and mentor members of Made By to get to inventive social solutions on client briefs
• Positively and proactively support on new business and pitch opportunities (across both Goodstuff & Made By direct)
• Responsible for the line management, development and overall quality and delivery of work by the Content Creative
• Conduct effective appraisals, 1:1s and team gatherings
• Skilfully manage up to MD of Made By, seeking support and advice

Clients:

• Nurture and impact influential senior client relationships through effective communication and by taking the time to understand their working styles
• Demonstrate a deep understanding of our clients’ business and brand
• Direct effective client meetings, setting the agenda, tone and desired outcome
• Utilise data from internal and client surveys to strengthen client relationships and inform healthy challenge to get to the best outcome for our clients
• Proactively reach out to clients with new or interesting information and ideas

Culture:

• Lead from the front, role modelling Goodstuff values and contributing to our culture
• Play a leading role in cultivating a collaborative, insightful and creative culture within the Made By team
• Champion a feedback culture within the team by creating opportunities for two-way feedback
• Seek inventive solutions to problems with a focus on doing the right thing (asking for support if needed)
• Develop proactive ideas and initiatives for clients and the agency
• Deliver against a defined &Some for career development and wider agency support

Commercial:

• Identify opportunities to deliver incremental and profitable growth for Made By Goodstuff
• Contribute to accurate scoping and costing of social projects
• Accountable for frictionless financial process with accurate and timely billings and expenses
• Ensure accurate and consistent weekly completion of timesheets for themselves and for their team
• Demonstrate excellent time management skills to work effectively and efficiently across multiple projects
  

The requirements

• Previous experience working in a senior, strategic social role within an agency environment
• Strategic smarts; able to distil complex challenges into an easily understood, actionable social/content strategy
• Creativity and a passion for social-first ideas; able to work with Made By Team to translate strategy into award-worthy, social-first ideas and campaigns
• Detailed understanding of production process
• Ability to be comfortable and convincing in both client and wider agency meetings
• Able to build a compelling narrative to sell in thinking and ideas
• Ability to inspire, motivate and mentor members of Made By
• Exceptional leadership skills and ability to flex style to get the best out of team
• An influential presenter who develops impactful presentations through simple and creative storytelling
• A creative thinker with a passion for cracking client problems within the social and content space
• Collaborative and naturally entrepreneurial, with a positive approach and ability to galvanise others
• Able to build effective relationships (both internal and client), and positively influence others
• Personable, passionate, and professional – create a consistently positive personal impact
• Able to manage multiple projects, in a deadline-driven environment
• Commercially astute
• Is a clear and concise communicator who listens well
• Demonstrates sound instincts and judgement in ‘doing the right thing’
• Able to think around problems and get to inventive solutions

Made of different stuff

Goodstuffers are a group of individuals made of different stuff. Collectively we shine in support of our mission: to be the World’s most inventive media agency. Our invention is born out of divergent thinking in an inclusive environment which comes together to create something truly original and good. Truly Goodstuff.

To support this, we have an Equal Opportunities Policy; except we call ours the Do the Right Thing Policy. It’s simple. We believe in fairness. That means, first and foremost, we recruit on merit and ability. We treat each other, fairly, with dignity and respect – we give a shit. We create an inclusive environment in which everyone belongs. When we recruit, promote, train, or reward we do that on the basis of aptitude and ability. We help and encourage everyone at Goodstuff to realise their full potential.

Any form of discrimination or harassment, less favourable treatment, or victimisation based on age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation will not be tolerated.